Refund Policy and Refund Form

(1) Right of Revocation

You may declare the revocation of your contractual statement in text form (e.g. letter, email) or - if the products have been delivered before the deadline - by returning the products within a period of 2 weeks without any given reason. The revocation period commences when this revocation instruction is received in text form, but not before receipt of the products by the consignee (in case of recurring deliveries of similar products not before receipt of the first partial delivery) and also not before fulfilling our obligation to inform according to Article 246 § 2 in connection with § 1 paragraph 1 and 2 of the Introductory Act to the German Civil Code well as our obligations according to § 312g paragraph 1 sentence 1 of the German Civil Code in connection with Article 246 § 3 of the Introductory Act to the German Civil Code. To comply with the revocation period the timely dispatch of the revocation or the return shipment is sufficient.

The revocation is to be addressed to:

Dipl.Designer Dewa Bleisinger/dewadesign
Lichtenrader Str. 44
12049 Berlin
info@dewadesign.de


(2) Consequences of revocation

In case of a valid revocation, all mutually received services as well as any derived benefits (e.g. interest) are to be restituted by either side. If you are unable or partially unable to restitute the products to us or can only restitute it in a deteriorated condition, you will be liable to pay compensation to us accordingly. This does not apply if the deterioration is exclusively due to examining the merchandise – as for instance in a retail store – or putting the merchandise to its intended use. Products which can be shipped by parcel are to be returned at our risk. You are obliged to bear the regular costs of the return shipment, if the products delivered corresponds to the products ordered, and if the price of the merchandise to be sent back does not exceed an amount of 40 euros or if the price is higher, you have not yet rendered compensation nor have made contractually agreed partial payment at the date of the revocation. Products which cannot be shipped by parcel will be picked up. In all other cases, the return shipment for you is free of charge. All reimbursement obligations must be fulfilled within 30 days of the declaration of revocation.
End of revocation instructions

Download Sample Cancellation Form

CONTACT

 

You can call us
Mon.–Thu. from 8 a.m. to 6 p.m.
and Fri. from 8 a.m. to 4 p.m.

Mail: info@dewadesignshop.com
Fon: + 49 (0) 30 - 50 91 33 15

PAYMENT & SHIPPING

 

Payments can be made via

 

  • PayPal
  • Credit card
  • Payment in advance
  •  

 

Shipping carried out by

 

SOCIAL MEDIA

 

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1 Applies to shipping within Germany. Information about shipping for other countries can be found here: Payment and Delivery Information
2 including tax